Martin

As a person who has relied on company cars turning up at my door every 3 years for the past 20 years or so, not knowing a Turbo from a diagnistic report, when I went self employed, the thought of buying my own car filled me with dread. We have all heard of the horror stories of second hand car salesmen over the years. Therefore, I did some research on the internet, and found myself kept being drawn to Cargo & Rob. I decided to bite the bullet and go and have a 'chat' with Rob, who was most welcoming from the moment I stepped into his premises. I told him my situation and he actually seemed interested in what I was saying! He let me peruse his vehicles without any interference and any questions I had, (as idiotic as they probably were) were answered in a language I understood. I decided on an option of 2 cars and settled on one, and even though all the paperwork was completed most efficiently there was an electronic fault with it. Rob took ownership of the con! cern, and said that the options were to wait for the electronics to be sorted on the one I bought, take the other vehicle I was considering, or thirdly, he would cancel the whole transaction and give me all my money back, which I found most refreshing and reassuring. He even gave me a vehicle for the weekend whilst thinking about it. I decided to go with the second vehicle, which again, he let me have for a full day to try out. This was absolutely fine, and on my return he completed all the necessary paperwork in a timely and efficient manner. I must say, i was most impressed with Rob, and his dad, who even came for me at the train station. Nothing is too much trouble for Rob, and all he wants to do is sell good cars. I will definitely be returning when my wife requires something new. Rob isn't a car salelsman, he is an adviser, there is a huge difference, but I imagine he gets the sales because he is a decent, nice guy, and I wish him all the luck in the future, keep up th! e good work, and hopefully see you in a few months.

Martin

March 2016